Privacy Policy

Last Updated: July 23, 2026

Drypetual Enterprise (“Drypetual”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit www.drypetual.com, purchase our products, or interact with our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Business Name: Drypetual Enterprise

Drypetual is an Indian brand specializing in premium dehydrated foods, spices, vegetable powders, flakes, herbs, seasonings, and other food products.

If you have any questions regarding this Privacy Policy, please contact us:

Email: support@drypetual.com

Website: https://drypetual.com

2. Information We Collect

We may collect the following categories of personal information:

Personal Details

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address

Order Information

Products Purchased
Order History
Payment Status
Delivery Details
Returns and Refund Information

Payment Information

Payments are processed securely through trusted third-party payment gateways.

We do not store your debit card, credit card, UPI PIN, CVV, or banking passwords on our servers.

Account Information

If you create an account, we may collect:

Username
Password (encrypted)
Wishlist
Saved Addresses
Preferences

Device Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Type
Operating System
Referral URL
Pages Visited
Time Spent
Cookies

3. How We Collect Information

We collect information:

When you create an account
When you place an order
When you contact customer support
When you subscribe to our newsletter
Through cookies and similar technologies
Through analytics tools
Through payment and shipping partners

4. Why We Use Your Information

We use your information to:

Process and deliver your orders
Verify payments
Provide customer support
Manage returns and refunds
Improve our products and website
Send order confirmations
Send shipping updates
Respond to customer inquiries
Detect fraud and unauthorized transactions
Comply with legal obligations
Send promotional offers (only if you have opted in)

5. Cookies

Drypetual uses cookies to:

Remember your preferences
Keep you logged in
Improve website performance
Analyze website traffic
Personalize your shopping experience

You may disable cookies through your browser settings. However, some website features may not function properly.

6. Sharing Your Information

We never sell your personal information.

We may share your information with trusted service providers only when necessary, including:

Payment Gateway Providers
Courier and Logistics Partners
Shipping Companies
Website Hosting Providers
Cloud Storage Providers
Analytics Providers
Marketing Service Providers
Government Authorities when legally required

These providers are permitted to use your information only for providing services to us.

7. Payment Security

Payments are securely processed by trusted third-party payment processors.

Drypetual does not store your:

Card Number
CVV
UPI PIN
Net Banking Credentials

All payment processing follows industry-standard security practices.

8. Data Security

We use appropriate technical and organizational security measures, including:

SSL Encryption
Secure Servers
Password Encryption
Restricted Employee Access
Regular Security Monitoring

While we strive to protect your information, no online system can guarantee absolute security.

9. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send:

Product Launches
Discounts
Offers
Seasonal Promotions
New Product Announcements

You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us.

10. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Maintain business records
Comply with applicable laws
Resolve disputes
Enforce our legal agreements

11. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Opt out of promotional communications
Request information about how your data is processed

To exercise these rights, contact us at:

Email: support@drypetual.com

12. Children’s Privacy

Our website is intended for users aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to delete it.

13. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as:

Payment Gateways
Courier Tracking
Social Media Platforms
Analytics Providers

These third parties have their own privacy policies, and we are not responsible for their privacy practices.

14. International Data Transfers

Some of our service providers may process data outside India.

Where such transfers occur, we take reasonable steps to ensure your information is protected in accordance with applicable laws.

15. Legal Compliance

We may disclose your personal information if required to:

Comply with legal obligations
Respond to lawful government requests
Prevent fraud
Protect our rights
Investigate security incidents
Enforce our Terms & Conditions

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this page periodically.

17. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Drypetual Enterprise

Website: https://drypetual.com

Email: support@drypetual.com

Business Address:

Floor No.: 2

Building No./Flat No.: Building No. 7, Flat 203, B Wing

Vrundavan Complex

Kalyan Sape Road

Devrung

Kalyan, Maharashtra – 421301

India