Refund & Return Policy

Last Updated: July 23, 2026

At Drypetual Enterprise, we are committed to delivering premium-quality dehydrated food products. We carefully inspect every order before dispatch to ensure it reaches you in excellent condition.

Please read our Refund & Return Policy carefully before placing an order.

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1. Return Eligibility

Due to the nature of our products, food items cannot be returned once delivered, except in the following situations:

• You received the wrong product.
• The product was damaged during transit.
• The product packaging was tampered with before delivery.
• The product has expired before delivery.
• You received an incomplete order.
• The product has a manufacturing defect.

To be eligible for a replacement or refund:

• You must contact us within 48 hours of delivery.
• The product must remain unused.
• The original packaging must be intact.
• You must provide proof of purchase.
• You must provide clear photographs or videos showing the issue.

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2. Non-Returnable Products

For hygiene and food safety reasons, we do not accept returns for:

• Opened food products
• Used products
• Products with broken safety seals after delivery
• Products damaged due to improper storage by the customer
• Products ordered by mistake
• Change of mind after delivery
• Products purchased during clearance or special sale (unless damaged)

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3. Damaged, Incorrect, or Missing Products

If you receive:

• A damaged package
• An incorrect item
• A missing item
• A defective product

Please email us within 48 hours of delivery with:

• Order Number
• Photographs of the product
• Photographs of the package
• Brief description of the issue

Email:

support@drypetual.com

Our team will review your request and respond within 2 business days.

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4. Replacement Policy

If your claim is approved, we may:

• Replace the product at no additional cost, or
• Issue a full refund if a replacement is unavailable.

Replacement products will be shipped as soon as possible.

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5. Refund Policy

Once your refund request has been approved, refunds will be processed to the original payment method.

Estimated refund timelines:

• UPI: 2–5 business days
• Credit/Debit Cards: 5–10 business days
• Net Banking: 3–7 business days
• Wallet Payments: 2–5 business days

Processing times may vary depending on your bank or payment provider.

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6. Order Cancellation

Orders can be cancelled only before they have been packed or shipped.

Once an order has been dispatched, it cannot be cancelled.

To request cancellation, contact us immediately:

support@drypetual.com

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7. Return Shipping

If a return is approved due to an error on our part, such as:

• Wrong product shipped
• Damaged product
• Manufacturing defect

Drypetual will arrange the return pickup or reimburse the reasonable return shipping charges.

For returns not caused by our error (where applicable), return shipping costs will be the customer’s responsibility.

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8. Refund Approval

Every return or refund request is reviewed individually.

We reserve the right to reject refund or replacement requests if:

• The request is made after the specified reporting period.
• The product has been opened or consumed.
• The damage is caused by misuse or improper storage.
• Required proof (photos/videos) is not provided.
• The claim is found to be fraudulent.

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9. Delivery Issues

If your order is marked as delivered but you have not received it, please contact us within 48 hours.

We will coordinate with our logistics partner to investigate the issue.

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10. Contact Us